APSMILE Breeze Soft Pillow - Indulge in Customizable Comfort

Four Key Features:

1. Experience the Natural Breathability of Cotton Shell.
2. Enjoy the Customizable Support with an Adjustable Fill Pack.
3. Benefit from Advanced Sweat-wicking Technology for Dry Sleep.
4. Relish the Quick Rebound for Instant Neck Support.

Product Details:

Crafted with a soft cotton exterior, the APSMILE Breeze Soft Pillow offers a gentle touch that's perfect for a restful night's sleep. Its ergonomic design provides optimal support for your head and neck, ensuring proper alignment and reducing pressure points. The pillow's hypoallergenic properties create a clean and healthy sleep environment, making it suitable for all sleepers. Wake up refreshed with the APSMILE Breeze Soft Pillow.

General Usage Guidelines

Initial Use?

• Please shake well and air it for a few hours, or tumble dry at a low temperature for 10 to 20 minutes — this helps the natural feather down product to re-fluff and eliminate its original odor.
• Or:
  

  1.Tumble In a Dryerfor 10 Minutes at Low

  2.Shake Well and Air ltfor A Few Minutes

Black Spots?

• You might wonder why there are black spots inside our white feather-down products. It's because we use 100% natural, unbleached down feathers. There will be a few colorful down and feathers, even though the goose/duck appears snow-white. (IDFL Standard: Max 1% colorful down and feathers in white)

Not Soft Enough?

• The down-proof cotton fabric will bloom and soften after washing. If necessary, please consider washing it once before the initial use.

How to Keep It Fresh?

• Always use with a cover/protector.
• Try pulling back the sheets each morning to air the bed and promote moisture-wicking.
• Try to air it out for 1 to 2 hours when sunshine is available.

Care Instructions

• Use with a Cover/Protector whenever possible.
• Spot clean or dry clean whenever possible.
• Tumble dry at a low temperature (max 60°C/140°F).
• Ensure thorough drying before re-use and storage.
• Do not iron.

Return & Refund Policy

At APSMILE, your satisfaction is our priority. We are committed to providing a simple, transparent, and worry-free shopping experience.

30-Night Risk-Free Trial

All customers are entitled to a 30-Night Risk-Free Trial on all products and orders.

The 30-night trial period begins on the day your order is delivered. If you are not completely satisfied with your purchase for any reason during the trial period, simply contact us at contact@apsmile.com with your order number and the reason for your return.

During this period, No questions asked. We will provide you with a prepaid return label, and you can return your item free of charge for a full refund.

If you need to request a return after the 30-night trial period has ended, please contact our customer service team at contact@apsmile.com. We will review your situation and consider your request on a case-by-case basis.

Returns After the 30-Night Trial

Return requests made after the 30-night trial period may be considered on a case-by-case basis.

For returns requested after the 30-night trial period due to personal preference, change of mind, or other reasons not caused by APSMILE, the customer will be responsible for the return shipping costs.

If we approve the return, our customer service team will provide the return instructions and return address. A prepaid return label will not be provided for these returns, unless otherwise agreed by our customer service team.

For items that are defective, damaged, or incorrectly shipped due to an error on our part, please contact us. We will review the issue and, where applicable, cover the return shipping costs.

Return Eligibility

We gladly accept returns within 30 nights of delivery for any reason.

We prefer returned items to be in unused condition and in their original packaging.

If the item has been opened or used during the trial period, please ensure that it is clean, undamaged, unwashed, and returned with its original packaging.

Return Condition & Restocking Fee

If a returned item is damaged, stained, washed, or missing its original packaging due to customer use, a 25% restocking fee may be deducted from the refund.

We kindly ask that you take reasonable care of the product during the trial period and return it in good condition.

How to Initiate a Return

Please contact our customer service team at contact@apsmile.com before returning your item.

Please include:

• Your order number

• The product you wish to return

• The reason for the return

Our customer service team will provide you with the appropriate return instructions and return shipping label, if applicable.

Please do not ship your return to an address without first contacting us, as our return address may vary depending on the product and fulfillment location.

Return Shipping

For returns made within the 30-Night Risk-Free Trial, return shipping is completely free. We will provide a prepaid return label, and you will not be responsible for the return shipping costs.

For returns approved after the 30-night trial period due to personal preference, change of mind, or other reasons not caused by APSMILE, the customer is responsible for the return shipping costs.

For defective, damaged, or incorrect items caused by an error on our part, APSMILE will cover the applicable return shipping costs.

Refunds

If your return is approved, we will issue a refund to your original payment method.

Once your returned item is received and inspected, we will process your refund within 24 business hours. Refund requests received on weekends or holidays will be processed on the next business day. The refund will be issued to your original payment method.

After the refund is processed, please allow additional time for your bank or payment provider to post the funds to your account.

If you have not received your refund after the expected processing time, please first check with your bank or credit card company. If you still need assistance, contact us at contact@apsmile.com.

Exchanges

If you receive an item that is defective or damaged, please contact us at contact@apsmile.com as soon as possible with your order number and photos of the issue.

Our customer service team will review the issue and guide you through the replacement or exchange process.

If you would like to exchange an item for a different size or product simply because it does not meet your needs, please contact our customer service team. We will do our best to assist you with the available options.

Damaged or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us at contact@apsmile.com as soon as possible.

Please provide your order number and photos showing the issue. We will work with you to arrange an appropriate replacement, exchange, or refund at no additional cost to you.

Sale Items

Items purchased during a sale or promotional event are also eligible for the 30-Night Risk-Free Trial, unless otherwise stated on the product or promotion page.

Return Address

Please contact our customer service team before returning any item. We will provide you with the latest and correct return address and applicable return shipping instructions for your order.

Do not send returns to the shipping address shown on your original package unless instructed by our customer service team.

Contact Us

If you have any questions about our Return & Refund Policy or need help with a return, please contact us at:

contact@apsmile.com

We are committed to making your shopping experience simple, comfortable, and risk-free.