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Return & Refund Policy
At APSMILE, your satisfaction is our priority. We are committed to providing a simple, transparent, and worry-free shopping experience.
30-Night Risk-Free Trial
All customers are entitled to a 30-Night Risk-Free Trial on all products and orders.
The 30-night trial period begins on the day your order is delivered. If you are not completely satisfied with your purchase for any reason during the trial period, simply contact us at contact@apsmile.com with your order number and the reason for your return.
During this period, No questions asked. We will provide you with a prepaid return label, and you can return your item free of charge for a full refund.
If you need to request a return after the 30-night trial period has ended, please contact our customer service team at contact@apsmile.com. We will review your situation and consider your request on a case-by-case basis.
Returns After the 30-Night Trial
Return requests made after the 30-night trial period may be considered on a case-by-case basis.
For returns requested after the 30-night trial period due to personal preference, change of mind, or other reasons not caused by APSMILE, the customer will be responsible for the return shipping costs.
If we approve the return, our customer service team will provide the return instructions and return address. A prepaid return label will not be provided for these returns, unless otherwise agreed by our customer service team.
For items that are defective, damaged, or incorrectly shipped due to an error on our part, please contact us. We will review the issue and, where applicable, cover the return shipping costs.
Return Eligibility
We gladly accept returns within 30 nights of delivery for any reason.
We prefer returned items to be in unused condition and in their original packaging.
If the item has been opened or used during the trial period, please ensure that it is clean, undamaged, unwashed, and returned with its original packaging.
Return Condition & Restocking Fee
If a returned item is damaged, stained, washed, or missing its original packaging due to customer use, a 25% restocking fee may be deducted from the refund.
We kindly ask that you take reasonable care of the product during the trial period and return it in good condition.
How to Initiate a Return
Please contact our customer service team at contact@apsmile.com before returning your item.
Please include:
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Your order number
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The product you wish to return
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The reason for the return
Our customer service team will provide you with the appropriate return instructions and return shipping label, if applicable.
Please do not ship your return to an address without first contacting us, as our return address may vary depending on the product and fulfillment location.
Return Shipping
For returns made within the 30-Night Risk-Free Trial, return shipping is completely free. We will provide a prepaid return label, and you will not be responsible for the return shipping costs.
For returns approved after the 30-night trial period due to personal preference, change of mind, or other reasons not caused by APSMILE, the customer is responsible for the return shipping costs.
For defective, damaged, or incorrect items caused by an error on our part, APSMILE will cover the applicable return shipping costs.
Refunds
If your return is approved, we will issue a refund to your original payment method.
Once your returned item is received and inspected, we will process your refund within 24 business hours. Refund requests received on weekends or holidays will be processed on the next business day. The refund will be issued to your original payment method.
After the refund is processed, please allow additional time for your bank or payment provider to post the funds to your account.
If you have not received your refund after the expected processing time, please first check with your bank or credit card company. If you still need assistance, contact us at contact@apsmile.com.
Exchanges
If you receive an item that is defective or damaged, please contact us at contact@apsmile.com as soon as possible with your order number and photos of the issue.
Our customer service team will review the issue and guide you through the replacement or exchange process.
If you would like to exchange an item for a different size or product simply because it does not meet your needs, please contact our customer service team. We will do our best to assist you with the available options.
Damaged or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us at contact@apsmile.com as soon as possible.
Please provide your order number and photos showing the issue. We will work with you to arrange an appropriate replacement, exchange, or refund at no additional cost to you.
Sale Items
Items purchased during a sale or promotional event are also eligible for the 30-Night Risk-Free Trial, unless otherwise stated on the product or promotion page.
Return Address
Please contact our customer service team before returning any item. We will provide you with the latest and correct return address and applicable return shipping instructions for your order.
Do not send returns to the shipping address shown on your original package unless instructed by our customer service team.
Contact Us
If you have any questions about our Return & Refund Policy or need help with a return, please contact us at:
We are committed to making your shopping experience simple, comfortable, and risk-free.