Order Cancellation

Order Cancellation


Customer-initiated Cancellation


If you wish to cancel your order, please contact us via contact@apsmile.com as soon as possible before the order is shipped.

For orders that have not yet been dispatched, we will issue a full refund to your original payment method.

Once your order has been shipped, cancellation will no longer be possible. However, you may request a return after receiving the items.

Merchant-initiated Cancellation


Orders may be cancelled by us under the following circumstances:

  • The ordered item is out of stock or unavailable for supply
  • The order information is incorrect or cannot be verified
  • The order is suspected of being fraudulent